Due to website issues, access to the Defense Personal Property
System (DPS) website is intermittent at best. In response to
the busy moving season ahead, DPS has provided the following
MarAdmin and 3 tips for the moving season to help personnel work
toward a successful move:
1. 2017 Peak Moving Season Preparations - MARADMIN 156/17
2. Don't Wait to Start: Claims come in first come first serve.
Get your move started as soon as you can. Access the DPS Home
Page at http://www.move.mil/dod/accessing_dps/accessing_dps.cfm
(ensure Pop-Up Blockers are turned off).
3. Use DPS after normal work hours: The Defense Personal
Property System (DPS) is currently experiencing intermittent
connectivity issues and may not function properly during core
operating hours from 0900-1800 Eastern Standard Time. Marines
trying to use DPS to self-counsel, file their claim or conduct
communications with their moving company are advised to use DPS
after 1800. If you continue to experience intermittent
connectivity issues, report the issue to the System Response
Center at (800) 462-2176 and keep trying to complete your task.
If you cannot successfully complete your task in DPS, contact
your Personal Property Office for additional support.
4. Fill out Your Surveys: Your feedback matters. The customer
satisfaction survey helps the DOD determine if the company that
supplied your movers should be issued more contracts. So, fill
out the DOD Survey honestly and thoroughly.
A successful move is not a matter of chance. It is the result of
planning and hard work. At the center of these efforts is you,
the customer. If you expect a good move, you should play an
active role and be aware of your rights and responsibilities.
Your responsibilities are visible in the Defense Personal
Property System (DPS) Self Counseling module and in the "It's
Your Move" pamphlets at